Terms of Use & Service

1. Platform Scope & Service Model

• Independent Contractor Relationship: QuickJunk2Go operates solely as a digital marketplace and dispatch platform. Independent contractors who receive dispatches through QuickJunk2Go are independent businesses and are not employees, agents, or joint venturers of QuickJunk2Go or PopichCo Ventures Inc.
• Contractor Operational Autonomy & Property Liability: Contractors maintain full operational autonomy and bear sole liability for their operations. Contractors are independent entities solely responsible for their vehicles, tools, equipment, labor, municipal business licenses, commercial general liability insurance, tax obligations, and compliance with local municipal bylaws.
• Direct Contractor Liability for Property Damage: Independent contractors assigned to a pickup are solely and fully liable for any physical damage caused to customer property, home interiors, floors, walls, doorways, driveways, surrounding structures, or personal items during the removal, indoor extraction, loading, or transport process. QuickJunk2Go does not assume primary liability for physical property damage resulting from contractor operations.

2. Customer Booking Requirements & Accuracy

• An itemized list and realistic quantities of all items to be removed.
• Clear photos of all listed items and surrounding workspace conditions.
• Exact pickup address and access parameters (e.g., driveway, curb, garage, indoor location).
• Environmental access factors, including flights of stairs, narrow hallways, elevator access restrictions, or parking distance.

3. Upfront Payments & Zero-Cash Policy

• Secure Digital Checkout: All customer payments, including applicable Goods and Services Tax (GST) and service fees, are processed securely through the QuickJunk2Go online checkout.
• Prohibition of Direct Payments: Contractors are strictly prohibited from soliciting or accepting cash, e-Transfers, or direct off-platform payments. Customers must never pay contractors directly for booked services or extra scope.

4. Scope Changes & Digital Quote Adjustments

Official Adjustment Protocol

1. Digital Quote Revision: QuickJunk2Go issues an updated digital quote to the customer’s smartphone or email detailing the revised scope and price differential.
2. Customer Decision: Customers are under no obligation to accept an updated quote. Contractors may not pressure, solicit, or accept off-platform payments to complete unapproved work.

Customer Action	Operational Result	Financial Outcome
Approve Updated Quote	Contractor completes the full revised job scope.	Additional balance billed securely via QuickJunk2Go.
Decline Updated Quote	Contractor completes only the original booked items, OR completes the entire job at the original price at their sole discretion.	No additional charges billed.

5. Customer Cancellations & Rescheduling

Cancellation Schedule & Fee Matrix

• More Than 20 Hours Notice: Cancellations made more than 20 hours prior to the start of the scheduled pickup window receive a 100% full refund. No fees apply.
• 20 Hours or Less Notice: Cancellations made 20 hours or less before the scheduled pickup window incur a $50 late cancellation fee. The remaining balance of the original payment is refunded to the customer. If a contractor was assigned, $20 of the fee is allocated as hauler compensation.

Rescheduling Rules

• Rescheduling requests must be submitted through the platform more than 20 hours before the scheduled pickup window.
• If a contractor has already accepted the dispatch, they have a 30-minute window to accept or decline the updated schedule. If declined or left unanswered, the contractor is released, their commitment deposit is refunded, and the booking returns to the Available Jobs Board.
• Rescheduling is unavailable 20 hours or less before the pickup window. Standard cancellation policies apply.

6. Contractor Operational Standards & Compliance

• Registration & Insurance: Maintain an active business registration with the City of Calgary and hold active Commercial General Liability (CGL) Insurance that covers all extraction and removal operations.
• Property Care & Protection: Exercise reasonable care and diligence when navigating home interiors, narrow pathways, stairwells, and driveways. Contractors are directly responsible for resolving any property damage claims with affected customers or through their mandatory CGL insurance carrier.
• Dispatch Communications: Maintain an active smartphone with WhatsApp installed for mandatory real-time dispatch updates.
• Photo Verification: Capture and upload mandatory arrival, item condition, damage pre-checks, and job completion evidence photos for every booking.
• Professional Conduct: Treat customers, home interiors, personal property, and neighboring premises with care and respect.
• Accountability: Repeated late arrivals, safety violations, property damage incidents, incomplete photo submissions, or off-platform payment solicitation will result in permanent removal from the network.

7. Item Disposal, Recovery & Strict Resale Prohibition

8. Prohibited & Hazardous Materials

• Asbestos, lead paint, or biohazardous waste
• Volatile chemicals, solvents, paints, propane tanks, or pressurized cylinders
• Explosives, firearms, ammunition, or illegal contraband

9. Refunds, Fraud Prevention & Chargebacks

• Refund Execution: Approved refunds are credited directly back to the original payment card within 3 to 7 business days.
• Fraud Prevention: QuickJunk2Go reserves the right to delay, withhold, or decline refunds in instances involving fraudulent booking details, payment chargeback abuse, undisclosed hazardous materials, or intentional breach of these Terms.

10. Property Damage Claims & Incident Reporting

1. Immediate Photo Evidence: Customers and contractors must capture photo evidence of the damage immediately on-site before the contractor leaves the premises.
2. 24-Hour Notice: Customers must report any property damage claim to QuickJunk2Go Support within 24 hours of dispatch completion via email at contact@quickjunk2go.com with accompanying photo evidence.
3. Facilitation & Claims Resolution: As a dispatch marketplace, QuickJunk2Go will provide verified booking records, photo timestamps, and contractor contact/insurance information to facilitate direct resolution between the customer, the independent contractor, and the contractor’s Commercial General Liability (CGL) insurance policy.

11. Limitation of Liability

12. Governing Law & Updates

13. Contact Information

• Operating Entity: PopichCo Ventures Inc. | QuickJunk2Go
• Corporate Address: 48-219 90 Ave SE Calgary Alberta T2J0A3 Canada
• Email: contact@quickjunk2go.com
• Phone: 587-885-3686