Privacy Policy

1. Information We Collect

• Contact & Account Details: Name, email address, phone number, account password, and communication preferences.
• Booking & Pickup Data: Physical pickup address, service area, preferred pickup date/time window, itemized lists, item quantities, access notes (e.g., stairs, elevators, narrow pathways), and customer delivery or outcome preferences (e.g., donation, recycling).
• Photos & On-Site Verification Evidence: Images submitted by customers during checkout to generate accurate quotes, as well as arrival, item condition, completed job, and discrepancy photos uploaded by assigned independent contractors.
• Payment & Transaction Details: Payment status, billing records, transaction amounts, and refund histories. All credit card processing is handled directly by Stripe. QuickJunk2Go never stores full credit card numbers or raw cardholder security data.
• Independent Contractor Records: Contact information, legal business name, City of Calgary business registration details, proof of General Business Liability Insurance, vehicle parameters, payout banking information, onboarding status, and ongoing performance/completion metrics.
• Device & Technical Analytics: IP address, approximate geographical location, browser type, device specifications, operating system, referring pages, and session interaction metrics collected automatically via cookies and Google Analytics.
• Support Communications: Emails, contact form submissions, customer feedback, reviews, and WhatsApp dispatch logs.

2. How We Use Your Information

• Creating, securing, and administering customer and contractor accounts.
• Calculating instant flat-rate prices, processing bookings, and managing Stripe payment transactions.
• Matching, dispatching, and supporting approved local hauling contractors for scheduled pickups.
• Communicating order confirmations, scheduling updates, payment receipts, cancellations, and customer support responses.
• Reviewing uploaded job photos to verify item scope, resolve price disputes, confirm safety compliance, and approve contractor payouts.
• Verifying contractor onboarding credentials, municipal licensing, and active liability insurance coverage.
• Analyzing platform performance via Google Analytics to enhance user experience and optimize digital booking workflows.
• Detecting and preventing fraudulent transactions, chargeback abuse, safety hazards, and platform misuse.
• Complying with tax, accounting, legal, insurance, and municipal regulatory requirements in Alberta.

3. Information Sharing & Disclosure

Recipient	Information Disclosed	Purpose
Assigned Independent Contractors	Customer name, pickup address, contact phone number, itemized pickup list, uploaded photos, access instructions, and scheduled window.	To navigate to the location, verify job scope, and safely complete the pickup dispatch.
Payment Processors (Stripe)	Transaction total, customer email, billing address, and tokenized payment details.	To process credit card payments, holds, and approved refunds securely.
Technical Service Providers	Encrypted technical data, usage logs, web hosting parameters, and dispatch messages (e.g., Google Analytics, WhatsApp).	To maintain website performance, track analytics, host cloud data, and transmit dispatch alerts.
Insurers & Legal Counsel	Relevant booking logs, photo evidence, transaction records, and communication histories.	To investigate property damage claims, resolve legal disputes, or maintain corporate coverage.
Law Enforcement & Regulatory Bodies	Account records, job history, and technical data as compelled by law.	To comply with subpoenas, court orders, regulatory audits, or urgent safety investigations.

4. Cookies & Analytics

• Essential Cookies: Mandatory for maintaining active booking sessions, securing payment checkouts, and preventing site fraud.
• Google Analytics Cookies: Subject to your consent, Google Analytics collects anonymized interaction data (IP address location, browser type, click behavior) to help us analyze site traffic patterns.

5. Marketing Communications & Opt-Outs

• Promotional Messaging: With your express consent, we may occasionally send promotional emails or SMS updates regarding QuickJunk2Go services or local special offers.
• Opting Out: You may unsubscribe from promotional emails using the link at the bottom of any marketing message, or reply “STOP” to SMS alerts.
• Transactional Messages: Opting out of promotional lists does not affect essential service communications, such as booking receipts, dispatch alerts, payment notifications, or support replies.

6. Photos, Job Verification & Contractor Data Restrictions

7. Data Retention & Automatic Account Deletion

• 365-Day Inactivity Rule: Customer and contractor accounts that remain inactive for 365 consecutive days after their last transaction or login will be automatically deleted, along with associated personal information.
• Legal Retention Exceptions: Specific booking logs, invoice records, transaction histories, or photo evidence may be retained beyond 365 days if required by law, tax audits, active disputes, or insurance claims.

8. Data Security Measures

• SSL/TLS encryption for all data transmitted across quickjunk2go.com.
• Tokenized, PCI-compliant payment processing via Stripe.
• Restricted admin access permissions for internal tools and customer records.

9. Your Privacy Rights & Choices

• Access the personal information we hold about you.
• Request corrections to inaccurate, incomplete, or outdated data.
• Withdraw consent for optional data processing or marketing communications.
• Request information regarding how your data has been handled or shared.

10. Age Restrictions

11. Policy Revisions

12. Corporate Contact Information