Cancellation & Refund Policy
Effective Date: September 10, 2026
Operating Entity: QuickJunk2Go (a business division of PopichCo Ventures Inc.)
At QuickJunk2Go, we aim to provide a transparent, reliable, and hassle-free booking experience. This Cancellation & Refund Policy outlines the terms, timelines, and fees associated with canceling, rescheduling, or adjusting your junk removal booking through quickjunk2go.com.
1. Customer Cancellations & Fee Structure
You may cancel your booking at any time prior to your scheduled pickup window through your QuickJunk2Go account or by contacting customer support. Cancellation terms depend on when the request is submitted:
| Cancellation Timing | Cancellation Fee | Customer Refund | Contractor Compensation |
| More Than 20 Hours Before Pickup | $0 (Free) | 100% Full Refund | N/A (Commitment deposit refunded) |
| 20 Hours or Less Before Pickup | $50 | Total Paid minus $50 | $20 Compensation (Deposit refunded) |
Note: All submitted cancellations are final once processed.
2. Rescheduling Policy
Need to adjust your pickup window? You can request a new pickup time directly through our platform under the following conditions:
- Eligible Window: Rescheduling requests must be submitted more than 20 hours prior to your currently scheduled pickup window.
- Contractor Re-assignment: If a contractor has already been assigned to your booking, they have 30 minutes to accept or decline the updated schedule.
- Accepted: Your booking transfers seamlessly to the new confirmed time slot.
- Declined or Unanswered: The contractor is released from the assignment, their commitment deposit is refunded, and your job is instantly returned to the Available Jobs Board for a new local hauler.
- Late Rescheduling: Rescheduling requests are not permitted within 20 hours of the pickup window. If you cannot accommodate the pickup within 20 hours, standard late cancellation terms apply.
3. Job Scope Discrepancies & Price Adjustments
QuickJunk2Go upfront pricing is calculated strictly based on the items, photos, access descriptions, and stair count provided during online checkout.
If your assigned contractor arrives on-site and identifies material differences—such as unlisted items, greater volume/weight, undisclosed stairs, or difficult access—the following protocol applies:
Official Online Price Adjustment
- The contractor submits an updated scope via the QuickJunk2Go system, and an updated digital quote is generated.
- Never Pay Cash: You are never required or authorized to pay cash or make direct off-platform payments to a contractor. All payments must go through QuickJunk2Go.
Your Options
- If You Approve the Updated Quote: The additional amount is billed securely through QuickJunk2Go, and the contractor completes the expanded scope.
- If You Decline the Updated Quote: No extra charge will be billed to your account. The contractor may choose to:
- Complete only the original items listed in the original booking for the original price; or
- Complete the entire job at the original price at their discretion.
In cases involving undisclosed safety hazards, blocked access, or customer disputes, QuickJunk2Go administration will review the job details to determine the final resolution. Independent contractors cannot cancel a customer booking independently.
4. Refund Processing & Timelines
- Payment Method: All approved refunds are issued directly back to the original credit card or payment method used during online booking.
- Processing Time: Once initiated by QuickJunk2Go, financial processing times depend on your banking institution or card issuer (typically taking 3 to 7 business days to post to your account).
5. Non-Refundable Situations & Exceptions
Refunds may be withheld, reduced, or denied under the following circumstances:
- Provision of false, misleading, or fraudulent booking information.
- Presence of undisclosed hazardous or prohibited materials (e.g., paint, chemicals, asbestos, propane tanks).
- Undisclosed physical or environmental safety hazards on-site.
- Fraudulent chargeback claims or material breach of the QuickJunk2Go Terms of Service.
6. Contact Us
For assistance with an active booking, cancellation request, or refund inquiry:
- Online: Submit a request via our Contact Page.
- Corporate Entity: PopichCo Ventures Inc. (Operating as QuickJunk2Go)
By completing a booking on quickjunk2go.com, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy and our Terms of Use.