Cancellation & Refund Policy

Effective date: September 10, 2026

QuickJunk2Go is operated by PopichCo Ventures Inc. This Cancellation & Refund Policy explains how cancellations, rescheduling, service changes, and refunds work for bookings made through quickjunk2go.com.

Customer Cancellations

20 hours or more before pickup

You may cancel your booking free of charge at least 20 hours before the scheduled pickup window.

  • Cancellation fee: $0
  • Refund: Full refund of the amount paid
  • Contractor payout: Not applicable
  • Contractor commitment deposit: Refunded

Less than 20 hours before pickup

If you cancel less than 20 hours before the scheduled pickup window, a $50 cancellation fee applies.

  • Cancellation fee: $50
  • Refund: Any amount paid above the $50 cancellation fee, where applicable
  • Contractor payout: Not applicable
  • Assigned contractor compensation: $20
  • Contractor commitment deposit: Refunded

Cancellations are final once submitted.

Rescheduling

Customers may request a new pickup time more than 20 hours before their current pickup window.

If a contractor is already assigned, they have 30 minutes to accept or decline the requested new time.

  • If the contractor accepts, the booking moves to the new confirmed pickup time.
  • If the contractor declines or does not respond, they are released from the job, their commitment deposit becomes refund due, and the booking returns to Available Jobs for another contractor.

Rescheduling is not available within 20 hours of the pickup window.

If the Job Is Different From the Booking

Prices are based on the items, photos, access conditions, stairs, and other details provided during booking.

If the contractor finds additional items, different quantities or sizes, difficult access, undisclosed stairs, unsafe conditions, or another material difference, QuickJunk2Go may send you an updated quote.

You are never required to pay a contractor directly or pay cash for additional work.

If you approve the updated quote

The contractor may complete the approved additional work. The additional charge is processed securely through QuickJunk2Go.

If you decline the updated quote

No additional charge will be collected.

The assigned contractor may choose to:

  • Complete only the original booked items for the original price; or
  • Complete the full job at the original price.

If there is a safety, access, or customer conflict, QuickJunk2Go will review the situation and determine the appropriate outcome. Contractors cannot cancel a customer booking themselves.

Refund Timing

Approved refunds are returned to the original payment method. Processing time depends on your bank or card provider and may take several business days to appear.

Non-Refundable Situations

Refunds may be delayed, reduced, or unavailable if there is evidence of fraud, chargeback abuse, false booking information, prohibited items, unsafe conditions not disclosed during booking, or another material breach of the booking terms.

Contact Us

For help with a cancellation, refund, reschedule request, or booking issue, contact QuickJunk2Go through our website contact page.

By placing a booking, you agree to this Cancellation & Refund Policy, our Terms of Use, and all applicable booking terms.